ChoicePay accepts payment by phone through our state-of-the-art IVR (interactive voice response) and Call Center.  The ChoicePay® IVR offers sophisticated voice recognition and touchtone response and is powered by industry-leading voice recognition and text-to-speech engines.  Our IVR provides:

• Scripts in English and Spanish with optional tailoring
• Available 24x7x365, with the exception of scheduled maintenance times
• Supports account numbers with alpha characters
• Offers security of PCI compliance
• Supplies 100% call recording to meet NACHA TEL guidelines  

Callers choosing to exit the IVR are provided the option to speak with a live customer service specialist in the biller or ChoicePay Call Center, depending on the biller’s preference.  The ChoicePay® Call Center is available when customers request to speak to a live representative.  Bi-lingual customer service professionals assist callers with payment questions; provide personal assistance for newly enrolled customers making first time payments; and offer processing support for exception handling for all payment channels.  The Call Center is available during extended hours Monday through Saturday, including most holidays.